Shipping policy

Shipping Policy for Novacarex

Thank you for visiting and shopping at www.novacarex.com. The following terms and conditions constitute our Shipping Policy.

Domestic Shipping Policy

Shipment Processing Time

All orders are generally processed within 2 business days after your order has been successfully placed. Orders are not processed or shipped on weekends or U.S. federal holidays.

During peak shopping periods, holidays, or periods of unusually high order volume, processing times may be extended. If there is a significant delay in processing your order, we will contact you using the email address provided with your order.

Shipping Destinations

We currently ship to customers in the United States and Canada.

We ship to most locations throughout the United States, including Alaska. All products available on our website can be shipped to Alaska. However, delivery times and shipping costs may vary depending on the destination and product.

We currently do not ship to Hawaii.

We also ship to most residential and commercial addresses throughout Canada. Shipping availability and delivery times may vary depending on the destination, product type, package size, and applicable transportation requirements.

Shipment Rates & Delivery Estimates

For non-remote areas, orders are typically delivered within approximately 3–5 business days after shipment.

For remote or hard-to-reach areas, delivery generally takes approximately 7 business days.

Delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on the destination, carrier, weather, holidays, and other circumstances beyond our control.

United States:

  • Free shipping on orders of $39 USD or more.

  • For orders under $39 USD, applicable shipping charges will be displayed at checkout.

  • All products available on our website can be shipped to Alaska. Additional shipping charges may apply depending on the product and destination.

Canada:

  • Free shipping on orders of $49 CAD or more.

  • For orders under $49 CAD, applicable shipping charges will be displayed at checkout.

For certain large, heavy, or special-handling products, additional shipping charges may apply. Any applicable shipping charges will be displayed at checkout before you complete your purchase.

Standard & Optional Accessories

Standard accessories included with the purchased machine are packaged and shipped together with the main unit.

If you purchase additional optional accessories separately, these items may be shipped separately from the main device.

The estimated delivery time for separately shipped accessories is 7–14 business days.

If an order contains multiple products or accessories, they may arrive in separate packages and at different times.

Shipment Confirmation & Order Tracking

Once your order has been shipped, you will receive a Shipment Confirmation email containing your tracking information, when tracking is available.

Please allow up to 48 hours for tracking information to become active or for the carrier's tracking system to display the latest shipment status.

If you do not receive tracking information or have questions about your shipment, please contact us at info@novacarex.com.

Shipping Address Changes

Please carefully review your shipping address before completing your purchase.

If you need to modify your shipping address after placing an order, please contact us at info@novacarex.com within 48 hours of placing your order.

We will make reasonable efforts to accommodate address-change requests received within this 48-hour period. However, we cannot guarantee that an address change can be made once an order has been processed or shipped.

Novacarex is not responsible for delays, additional shipping charges, or delivery issues resulting from an incorrect or incomplete shipping address provided by the customer.

Shipping Restrictions

For safety, transportation, regulatory, or carrier-related reasons, certain products may be subject to specific shipping requirements.

We are unable to ship to:

  • P.O. Boxes

  • APO/FPO/BFPO addresses

Please provide a valid residential or commercial street address at checkout.

Carriers & Delivery Responsibility

We ship through major carriers, including UPS, USPS, and DHL.

All shipments are insured until delivery confirmation and require in-person receipt by you or a person authorized by you.

If you authorize the carrier to leave your package unattended, such as at your front door, the insurance coverage may no longer apply. In such cases, Novacarex is not responsible for any loss or theft of the package after delivery has been confirmed.

Damaged Shipments

Please inspect your package carefully upon delivery.

If the outer packaging is severely damaged, visibly opened, crushed, or otherwise compromised, please:

  1. Take clear photos of the shipping package and the damaged product.

  2. If possible, notify the carrier of the damage at the time of delivery.

  3. Contact us at info@novacarex.com as soon as possible.

  4. Provide your order number and photos or videos showing the damage.

We will review the situation and work with you to determine the appropriate resolution.

Lost or Delayed Packages

If your tracking information indicates that your package is delayed or has not been delivered within the expected delivery period, please contact us at info@novacarex.com.

We will review the tracking information and, when appropriate, work with the shipping carrier to investigate the shipment.

If tracking information confirms that the package has been delivered to the address provided at checkout, the shipment will generally be considered successfully delivered.

For packages that are authorized to be left unattended, please refer to the Carriers & Delivery Responsibility section above.

Customs, Duties, and Taxes

For orders shipped to Canada, applicable customs duties, taxes, brokerage fees, or other import-related charges may apply depending on the product, shipment value, destination, and applicable Canadian regulations.

Unless otherwise expressly stated at checkout, customers are responsible for any applicable customs duties, taxes, brokerage fees, or other charges imposed by Canadian authorities or the carrier.

If you have questions regarding potential import charges before placing an order, please contact us at info@novacarex.com.

Delivery Delays

Estimated delivery times are provided for informational purposes only and are not guaranteed.

Delivery may be delayed due to circumstances beyond our reasonable control, including severe weather, natural disasters, carrier delays, holidays and peak shipping periods, transportation disruptions, customs processing, incorrect or incomplete shipping information, or other unforeseen circumstances.

We will make reasonable efforts to assist you in resolving significant delivery issues.

Questions

If you have any questions about our Shipping Policy, shipping availability, delivery times, tracking, or your order, please contact us at info@novacarex.com.