Refund policy

Return Policy for novacarex

Thank you for shopping at www.novacarex.com. Please read our Return Policy carefully before making a purchase.

Return Policy Overview

Because our products are medical devices and health-related items, returns or exchanges are not accepted once the product has been delivered, except in cases of confirmed quality issues.
This policy is necessary to comply with health, hygiene, and infection-control standards.

Non-Returnable Items

Due to hygiene and safety regulations, all medical devices, accessories, and health-related products are non-returnable and non-exchangeable once opened or delivered.
We cannot accept returns for:

  • Medical devices and equipment

  • Items that involve bodily contact or hygiene considerations

  • Any item that has been opened, used, or installed

  • Any item without quality issues confirmed by our team

If the product has no quality issue, it is strictly non-returnable.

Eligible Returns (Quality Issues Only)

We only accept returns if:

  1. The product has a manufacturer defect,

  2. The product was damaged during shipping, or

  3. The product you received is incorrect.

In these cases, please contact us immediately at info@novacarex.com with:

  • Order number

  • Photos or videos showing the issue

  • A description of the problem

Returns sent back without prior approval will not be accepted.

Damages and Issues

Please inspect your package carefully upon delivery.
If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and provide a resolution.

If the outer packaging is severely damaged, visibly opened, or heavily deformed, please refuse the package and contact us immediately.

How to Request a Return (Quality Issues Only)

To request approval for a quality-related return, please email us at:

info@novacarex.com lfyour return is approved, we will provide:

  • A return shipping label

  • Instructions on how and where to send your package

All approved returns must be sent to:

467 Kilburn Avenue, Rockford, Illinois 61101, United States

Refunds (Quality Issues Only)

Once we receive and inspect the returned item, we will notify you of approval or rejection.

If approved, a refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card company may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:

info@novacarex.com