1-Year Limited Warranty | Oxygen Concentrators
Thank you for choosing Novacarex!
At Novacarex, we are committed to providing reliable oxygen concentrators and excellent customer service. Your satisfaction and peace of mind are important to us.
Please read the following warranty policy carefully to understand the coverage, terms, and procedures associated with your Novacarex oxygen concentrator.
## 1. Warranty Coverage
Novacarex oxygen concentrators are covered by a **1-Year Limited Warranty**, beginning on the date the product is delivered to the original purchaser.
If your oxygen concentrator experiences a malfunction caused by defects in materials or workmanship under normal use during the warranty period, Novacarex will provide warranty service at no charge for covered repairs.
Depending on the nature of the issue, warranty service may include troubleshooting, replacement of defective components, repair, or replacement of the product, as determined by our customer support team.
**Accessories and Consumable Parts**
Accessories and consumable components, including but not limited to oxygen tubing, filters, connectors, and similar items, are generally excluded from this limited warranty.
These components are subject to normal wear and tear and may require periodic replacement.
However, we strive to ensure that all accessories meet our quality standards at the time of purchase.
## 2. Warranty Exclusions
This limited warranty does not cover damage, defects, or malfunctions resulting from the following circumstances:
**Normal Wear and Tear**
- Routine maintenance and servicing
- Normal deterioration from regular use
- Replacement of parts subject to ordinary wear
**Misuse or Improper Handling**
- Improper operation, storage, or handling
- Abuse, misuse, negligence, or accidental physical damage
- Exposure to smoke or other harmful environmental conditions
- Failure to follow the instructions provided in the user manual
**Environmental Damage**
- Damage caused by liquids, sand, dirt, food, insects, or animals entering the device
- Exposure to extreme temperatures, excessive humidity, or unsuitable storage conditions
**Improper Usage or Maintenance**
- Commercial use or operation under abnormal conditions
- Failure to perform necessary preventive maintenance
- Use of the product outside its intended operating conditions
- Damage caused by circumstances beyond Novacarex's control
**Unauthorized Repairs or Modifications**
Damage or defects resulting from repairs, testing, installation, alterations, or modifications performed by unauthorized individuals or service providers are not covered by this warranty.
## 3. Warranty Claims and Service Procedure
If you experience an issue with your oxygen concentrator during the warranty period, please contact our customer support team.
To help us process your request efficiently, please provide:
- Your order number or original proof of purchase
- The product model and relevant purchase information
- A detailed description of the issue
- Photos or videos showing the problem, if applicable
Our customer support team will review your claim and determine the appropriate solution.
Depending on the circumstances, we may provide troubleshooting assistance, replacement components, repair services, or a replacement product.
**Shipping Costs for Warranty Service**
For approved warranty claims requiring the product to be returned:
- The customer is responsible for the shipping cost of returning the product to our designated service location.
- Novacarex will cover the shipping cost of sending the repaired or replacement product back to the customer.
Please contact customer support before returning any product. Do not ship an item without receiving return instructions.
## 4. Non-Transferable Warranty
This limited warranty applies only to the original purchaser of the Novacarex oxygen concentrator and is not transferable to subsequent owners.
To request warranty service, the original purchaser may be required to provide valid proof of purchase and information necessary to verify warranty eligibility.
Customers are encouraged to inspect their products within **48 hours of delivery**, preferably before first use, and promptly report any visible damage, missing components, or other concerns.
This inspection recommendation does not reduce the applicable one-year warranty coverage for manufacturing defects.
## 5. Limitation of Liability
To the extent permitted by applicable law, Novacarex shall not be liable for indirect, incidental, special, or consequential damages arising from the use or inability to use its oxygen concentrators.
Once the applicable warranty period has expired, repair, replacement, and associated shipping costs will no longer be covered under this limited warranty.
Customers may contact Novacarex for information about available post-warranty repair assistance. Any applicable service fees or shipping charges will be communicated before service is arranged.
Nothing in this warranty is intended to exclude or limit any rights or remedies that cannot legally be excluded or limited under applicable consumer protection laws.
## 6. Contact Us
If you have any questions about warranty coverage or need assistance with a warranty claim, please contact our customer support team.
**Novacarex Customer Support**
Website: https://novacarex.com
Email: info@novacarex.com
Our team is committed to providing professional, responsive, and reliable customer support.
Thank you for trusting Novacarex!
